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COMBO104 STANDARD
PACKAGE
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ECONOMY |
STANDARD |
ADVANCE |
PREMIUM |
On-site
Hours |
52 |
104 |
156 |
208 |
Weekly
Average |
2 |
4 |
6 |
8 |
On-site
Cost |
£3380 |
£6760 |
£10140 |
£13520 |
Remote
VPN & Tel |
£800 |
£1000 |
£1200 |
£1400 |
Sub
Total |
£4180 |
£7760 |
£11340 |
£14920 |
Discount |
10% |
15% |
15% |
20% |
Total |
£3762 |
£6596 |
£9639 |
£11936 |
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Maintenance
Checks |
1hr
every week-26hrs |
2hr
every week-52hrs |
3hrs
every week-78hrs |
2hr
twice a week-104hrs |
Banked
Call-outs |
26hrs |
52hrs |
78hrs |
104hrs |
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6
monthly installments |
£627 |
£1099 |
£1606 |
£1989 |
|
up
to 10 users |
up
to 20 users |
up
to 30 users |
up
to 40 users |
Additional
Server |
£800 |
£800 |
£1000 |
£1200 |
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Cost Breakdown (Calculated
for 6 month period)
* Prices exclude V.A.T
On-site Support and Maintenance (response- within 24hours
and same day when possible)
• Check back-ups and perform restoration of a small section of the
most recent data backed-up to confirm back-ups are
100% functional
• Check all systems for the latest anti virus updates and confirm
all are up to date
• Advance defrag the Server and any workstation that requires it
• Check all Server Event Logs, make note of any ERROR and WARNING
Logs and clear the rest to prevent the system from
slowing down or locking users out
• Attend to any ERROR or WARNING Logs immediately and inform Nita
Walding that they have been dealt with or what needs
to be done
• Test Exchange connectors for sending and receiving mail and confirm
all is functional
• Re-boot Server, Firewall and Router to re-set all standard settings
Any remaining hours can be used for installations, upgrades and
emergencies at any time during working hours.
Below I have listed reason for why on-site would be the only option:
• When there is a hardware failure
• When internet access is down and the issue is urgent
• New installations of hardware or software
• Software or hardware upgrades
Remote Support & Maintenance - Tel & VPN (response within
4 hours and immediately when possible)
Currently most networking issues are dealt with remotely.
This will still be the case and on-site engineering will still be
used as final resort when dealing with network problems. The
following issues can be dealt with remotely:
• Troubleshooting and diagnosing network or user problems when
they arise
• Solving user and network problems when they arise when possible
remotely
• Server back-ups will be monitored every day
• Editing existing profiles or e mails accounts on Server
• Solving back-up issues remotely when possible
• Monitoring Server traffic weekly
• Assisting with use of Microsoft software products
• Assist with all hardware purchases and third party service providers
• Deal with all IT technical issues involving third party suppliers
on behalf of your company.
Below are the main reasons why remote access will not be possible:
• When there is no internet access on-site
• When the router is faulty or a network card to a workstation is
faulty
• When the Server is down
• When the firewall is down
We must stress that all the above are very rare occurrences.
Monitoring our Service
At the end of every weekly maintenance visit a check list will need
to be signed by your company. Any additional work carried out can
also be noted and signed for using the same form. A standard Job Sheet
will apply for all other work carried out on-site.
At the end of every month all check lists and job sheet will be posted
to your company with a summary of the hours used along with the next
months invoice. The time summary will also include hours remaining
for the entire contract. Please do not hesitate to suggest other methods
of monitoring the contract that may better suit your needs. |
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Enquiry
Form